Discussion topic: Fibre just installed earlier today - but landline not working yet
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26 Jun 2023 05:42 PM
Had fibre fitted ealier today (in the morning)
All working good broadband wise, but engineer didnt even check the phone line beyond seeing the green light for voice was lit
Was only when the Mrs came home and asked about the phone it occured I'd better check it
I have tried calling it from my mobile - and it just says "number I have dialled has not been recognised..."
I get a dial tone from the landline, and it wouldn't dial out - apart from the 0800 number for Sky which it dialled and hapilly worked...
Spoke to them and they got me to reset the hub (grrr took me best part of half hour to set it up to exhisting network and set the port forwarding etc...)
they rang back on my mobile - and they got me to try again - but still the same unable to make or recieve calls on the landline
They then said it may just start working as they have till midnight on the day it goes live...but am starting to panic now as Mrs needs the phone during the day and I am not going to be about to chase should it not magically start working
150 also does not work from the landline..neither does the 0800 to sky that worked a few hours ago...
getting a bit panicy that it is not going to be working for tomorrow and I'll get it in the neck for changing over...
Somebody please re-assure me it is in hand and I'll be OK...
Regards
Rob
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28 Jun 2023 05:25 PM
Got it sorted...Thanks Lisa 😄
And thanks to Daniel0210 and Mark39 for flagging this up
The thing that seemed to make ours work - turn both the ONT and hub off for 10 mins (I actually left them off for 15mins) - power them on and hey presto
Had previously only power cycled the ONT, and rebooted and reset the hub, which made no changes to the issue
Seems leaving them both off for 10 mins and powering both up (I did it together) was what ours needed to sync up and work
(hopefully this info might help someone else)
Regards
Rob