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Discussion topic: Fault with landline

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This message was authored by Michelle+TG This message was authored by: Michelle+TG

Fault with landline

We have a fault on our landline.  Error message coming up is line cord error please check.  No dial tone.  We have unplugged everything and tried the phone in the master socket and still have no dial tone.

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This message was authored by Highlinder This message was authored by: Highlinder

Re: Fault with landline

Posted by a Superuser, not a Sky employee. Find out more

@Michelle+TGDid this just happen out of the blue or have you just joined Sky or upgraded?



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Michelle+TG
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This message was authored by Michelle+TG This message was authored by: Michelle+TG

Re: Fault with landline

@Highlinder we moved our landline over to Sky and upgraded to Superfast broadband on Monday. Everything was working ok until yesterday.  Broadband is working just the phone has no dial tone.  

This message was authored by Highlinder This message was authored by: Highlinder

Re: Fault with landline

Posted by a Superuser, not a Sky employee. Find out more

@Michelle+TGDoes your router have a voice light on it?



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Michelle+TG
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This message was authored by Michelle+TG This message was authored by: Michelle+TG

Re: Fault with landline

@Highlinder just checked and the voice light on the router is not lit

This message was authored by Highlinder This message was authored by: Highlinder

Re: Fault with landline

Posted by a Superuser, not a Sky employee. Find out more

@Michelle+TG  Have you tried re-starting the router after your upgrade to see if the voice light comes on?

 

Also if this is a fault do you have any other way of contacting Sky to report this fault?



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Michelle+TG
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This message was authored by Michelle+TG This message was authored by: Michelle+TG

Re: Fault with landline

@Highlinder , many thanks for your replies.  I've just phoned sky who have advised there is an external fault on the line.  Thanks again

This message was authored by Highlinder This message was authored by: Highlinder

Re: Fault with landline

Posted by a Superuser, not a Sky employee. Find out more

@Michelle+TG  That is good to see that the fault has been found and has been logged to be fixed.



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