Discussion topic: Ex Directory not activated when I changed over to SKY
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Message posted on 12 Oct 2022 12:39 PM
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Ex Directory not activated when I changed over to SKY
I changed my package from EE to SKY found out a few days ago that my number shows up when I ring people. Not what I wanted
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Message posted on 12 Oct 2022 01:16 PM
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Re: Ex Directory not activated when I changed over to SKY
If you want your number hidden on all calls you make then you will need to call Sky to ask them to activate it for you. 150 is the free number to use to speak to them on.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 12 Oct 2022 01:40 PM - last edited: 12 Oct 2022 02:14 PM
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Re: Ex Directory not activated when I changed over to SKY
'Ex-directory' is the number not being listed publicly against your name: printed, if paper telephone directories still existed. That's not the same as 'withholding your number' (blocking outbound Caller ID) when dialling.
https://www.sky.com/help/articles/caller-identity
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 12 Oct 2022 02:05 PM
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Re: Ex Directory not activated when I changed over to SKY
@Niecey contact Sky to request your number is permanently witheld - it's not automatic and you have to request it.
In the meantime, dial 141 before the number you want to call and your number will be witheld in the same way. You would have to remember to dial 141 before each call you make, until the permanent witholding is arranged.
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