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Avatar for Nicetowatch
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Message posted on ‎23 Jun 2022 06:45 PM

Elderly relative phone line issue

My 88 Yr old uncle wife has dementia. Has a phone line fault. I cannot help as its not my phone. Urgent help needed please 

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Avatar for Highlinder
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This message was authored by: Highlinder Answer

Message posted on ‎23 Jun 2022 06:59 PM

Re: Elderly relative phone line issue

Posted by a Superuser, not a Sky employee. Find out more

@NicetowatchAre you able to be with him when you can run a line test on the line via the link below. But would have to be logged into their account in order to do so.

https://www.sky.com/help/diagnostics/fix-problems-with-your-phone/check-your-phone-line 

 

But is that is not going to work then maybe have to get in touch with the Sky accessibility team.

https://www.sky.com/help/articles/contacting-sky-accessibility 

If someone has helped give them Like.

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Avatar for Highlinder
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This message was authored by: Highlinder Answer

Message posted on ‎23 Jun 2022 06:59 PM

Re: Elderly relative phone line issue

Posted by a Superuser, not a Sky employee. Find out more

@NicetowatchAre you able to be with him when you can run a line test on the line via the link below. But would have to be logged into their account in order to do so.

https://www.sky.com/help/diagnostics/fix-problems-with-your-phone/check-your-phone-line 

 

But is that is not going to work then maybe have to get in touch with the Sky accessibility team.

https://www.sky.com/help/articles/contacting-sky-accessibility 

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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Message posted on ‎23 Jun 2022 07:17 PM

Re: Elderly relative phone line issue

Posted by a Superuser, not a Sky employee. Find out more

@Nicetowatch  I'm afraid if you are not the account holder or authorised person to deal with their affairs you will need to do as @Highlinder  suggested.

 

Nothing will happen on the back of a forum post.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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Avatar for Mark-Br
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Message posted on ‎24 Jun 2022 10:39 AM

Re: Elderly relative phone line issue

@Highlinder wrote:

 

But is that is not going to work then maybe have to get in touch with the Sky accessibility team.

https://www.sky.com/help/articles/contacting-sky-accessibility 

Hi @Nicetowatch 

 

I agree with @Highlinder, based on what you've described, the accessibility team is likely the best point of contact.


Mark
Community Manager

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