Elderly relative phone line issue

[Nicetowatch]

My 88 Yr old uncle wife has dementia. Has a phone line fault. I cannot help as its not my phone. Urgent help needed please 

[Highlinder · Accepted solution]

@NicetowatchAre you able to be with him when you can run a line test on the line via the link below. But would have to be logged into their account in order to do so.

https://www.sky.com/help/diagnostics/fix-problems-with-your-phone/check-your-phone-line 

But is that is not going to work then maybe have to get in touch with the Sky accessibility team.

https://www.sky.com/help/articles/contacting-sky-accessibility 

[GD1]

@Nicetowatch  I'm afraid if you are not the account holder or authorised person to deal with their affairs you will need to do as @Highlinder  suggested.

Nothing will happen on the back of a forum post.

[Mark-Br]

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@Highlinder wrote:

But is that is not going to work then maybe have to get in touch with the Sky accessibility team.

https://www.sky.com/help/articles/contacting-sky-accessibility 

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Hi @Nicetowatch 

I agree with @Highlinder, based on what you've described, the accessibility team is likely the best point of contact.