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Discussion topic: Digital phones

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AnnaLJ
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Digital phones

‎02 Oct 2022 04:27 PM

We have just transferred our broadband and landline to sky! Now when we was with BT they gave us these digital phones! Just tired to set them up with our sky hub and they are not working! Am I doing something wrong or is it because they are BT phones that they won't work! 

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Mark39
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Re: Digital phones

‎02 Oct 2022 04:42 PM - last edited: ‎02 Oct 2022 04:43 PM

Posted by a Superuser, not a Sky employee. Find out more

They're not compatible with the Sky phone service, I'm afraid. Sky currently don't have an equivalent.

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AnnaLJ
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Re: Digital phones

‎02 Oct 2022 04:51 PM

Thought so! Can I just buy normal phones do you think and they will work with my hub? It says on the hub it's voice ready as we are digital here! 

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Mark39
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Re: Digital phones

‎02 Oct 2022 05:06 PM

Posted by a Superuser, not a Sky employee. Find out more

If the Hub Voice light is lit you have Sky VOIP. Yes, you can connect any standard phone handset to the socket at the back of the Hub. You might find a cordless phone convenient. 

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AnnaLJ
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Re: Digital phones

‎02 Oct 2022 05:19 PM

Yep the light is on the voice part! 
Thankyou for your help! 😊

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Daniel0210
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Re: Digital phones

‎02 Oct 2022 05:34 PM

Posted by a Superuser, not a Sky employee. Find out more

@AnnaLJ 

FYI additional old style phone sockets around the house will no longer work. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
INFORMATION FOR SKY+ USERS: From 29th October 2024 you will no longer be able to pair your viewing card to a Sky+/Sky+HD box that the card is not already paired to, so if your Sky box fails you can’t replace it and you'll need to move to either Sky Q, Sky Glass or Sky Stream to access Sky content
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AnnaLJ
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Re: Digital phones

‎02 Oct 2022 07:31 PM

Thank you we have got the new style already installed into our house now! 

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