Digital Switchover

[Wiill]

I keep reading that analogue telephone will cease to work on 31st January 2027 but I e heard nothing from Sky yet about switching over to digital.

As a 90-year old I'm getting really concerned that I will suddenly lose my phone service at the end of January.

I understand that I'll need to be sent a ew router with a telephone socket built in.  When will this arrive?

Do I just wait or do I need to do anything now?

Thanks.

[Mark39 · Accepted solution]

@Wiill you don't need to anything. The considerable majority of Sky landline customers are not affected by the January 2027 deadline. That's because Sky have their own equipment in exchanges.

It's quite possible that Sky will eventually switch all customers to a digital landline service at some future date, but they'll give you plenty notice when you're affected by it.

See the section headed "Are you closing traditional talk by January 2027?" of Sky's help guide here: https://www.sky.com/help/articles/about-internet-calls

[Wiill]

Thank you so much Mark.  That is very reassuring and a big relief.

I really appreciate you taking the time to reply.

[Mark39]

@Wiill glad to have been of some reassurance. Don't hesitate to post again if you need to.