Digital Phones compatibility

[BDS]

Hi, I had my new Sky broadband service connected yesterday however I was unable to link my existing BT digital voice landline handsets to the new router.

The handsets do not have a traditional phone connection but simply connect to a power source.

I tried to link ('register') the handsets to the hub by following the on screen instructions (i.e. press the WPS button for 2 secs) however this didn't work.

Does anyone know if these BT handsets are simply not compatible with a Sky router, in which case i guess I'd have to buy new handsets,  one of which would have to physically connect to the router.

Thanks 

[Highlinder · Accepted solution]

@BDS  Those handsets from BT do not work with the Sky router. You would have to buy a normal phone that is DECT to use as your landline phone with Sky.

[TimmyBGood]

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@BDS wrote:

Does anyone know if these BT handsets are simply not compatible with a Sky router, in which case i guess I'd have to buy new handsets,  one of which would have to physically connect to the router.

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BT chose to make its Digital Voice handsets to be compatible only with its own broadband and Hub: this is because of all the ISPs only BT actually manufactures phones (as it has for over a century). Routers from Sky and other ISPs use generic analogue handsets or DECT hardware, and not 'VOIP' or 'WiFi' units.

[Kaye49]

Did you find a handset that works with the sky hub as im having the same problem my orignal bt phone wont work , so i  bought a alcatel f860 voice which says its compatible with hub router box but still not working its so frustrating ive had no landline for over 10 days now 

[JimM1]

@Kaye49 Should be nothing wrong working wise with that model, you have plugged it into the back off the hub, and if you do have the Black SR203 hub then 4 GREEN lights are what is required. See the link below about the hub lights.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

[Kaye49]

thank you - ive been on to sky again this afternnon after about a hour on the call of resetting the sky hub unplugging the open reach box etc they are saying its been escalated must be a issue with the port im awaiting a reply in the next 72 hours its very frustrrating !

[JimM1]

@Kaye49 So you have the four green lights as per the link!

[Kaye49]

yes all 4 lights are on the hub a dial tone on my ladland phone but wont ring out or take calls