Different phone number to what's in account

[Elle3]

I've just joined Sky and Talk. Appears that my landline is a different number to what is in my account. Any ideas why? I can make calls and receive them now with the number coming up from my mobile log....

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Elle3]

Sorted now but thanks any way. 

[Mark39]

@Elle3 would,you be able to tell us how it was resolved?

[Elle3 · Accepted solution]

Yes, I contacted Sky who talked me through how I should have configured the landline device to my new router. Technology has moved on since I moved it would seem.... felt somewhat embarrassed but now I have a landline with the correct number. 

[Mark39]

Thank you. I'm,glad you were able to resolve it with Sky's help.