Sky talk anytime

[ian.moore14]

Why am I still being charged £13.50 for sky talk anytime if I have upgraded to Ultra Broadband which states that this is already included

[caesarome]

Are you seeing a £13.50 charge then on the same bill a £13.50 credit for it ?

[TimmyBGood]

@ian.moore14 

Typically Sky Talk Pay to Talk is bundled: Sky Talk Anytime (effectively 'free' calls) is not.

Note that seeing 'Free' on the billing against Sky Talk Internet Calls is not the same thing as Sky Talk Anytime: it means the voice call service provision is not being charged for separately rather than free outbound calls are available.

[simon194]

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@TimmyBGood wrote:

@ian.moore14 

Typically Sky Talk Pay to Talk is bundled: Sky Talk Anytime (effectively 'free' calls) is not.

Note that seeing 'Free' on the billing against Sky Talk Internet Calls is not the same thing as Sky Talk Anytime: it means the voice call service provision is not being charged for separately rather than free outbound calls are available.

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I wish  Sky would remove 'Free' from the billing because it causes a lot of confusion.

[Mark39]

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@simon194 wrote:

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I wish  Sky would remove 'Free' from the billing because it causes a lot of confusion.

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Agree. It's disingenuous if not misleading. 

[TimmyBGood]

@simon194 @Mark39 

I think it's dreadful, and would hope it's something that Ofcom might have an opinion about.