Crackling on landline during calls

[Poochie]

Loud cracking on landline makes it very difficult to hear the other party

[Daniel0210]

@Poochie 
We would normally escalate this to Sky on here via their Messaging Team, but unfortunately the process is currently switched off. We’re hopeful it’ll be available again sometime this week. You can perhaps contact Sky by other means; through social media, Sky Assistant or by calling in using a mobile maybe. 

Alternatively post back on this thread later this week or next week and we may be able to help you further.

[Mark39]

@Poochie you could try the simple connection test here - it's quite likely that your broadband is also affected by the crackling. If the test detects a fault you'll be able to book an engineer there and then: https://www.sky.com/help/articles/broadband-diagnostic-start