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Discussion topic: Connect landline

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This message was authored by: Stupot63

Message posted on ‎21 Nov 2025 07:32 AM

Connect landline

How do I connect my landline. It is still not on ?

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎21 Nov 2025 07:58 AM

Re: Connect landline

Posted by a Superuser, not a Sky employee. Find out more

@Stupot63 

Are you a new Sky broadband customer? if you are, you will need to wait up to 24 hours after installation before the landline in fully operational. You are plugging the handset into the back of the hub and not into an old style phone socket on the wall aren't you?


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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This message was authored by: Stupot63

Message posted on ‎21 Nov 2025 08:00 AM

Re: Connect landline

Hi

I had it installed on Wednesday and it's still not on. My phone is plugged into my puck.

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Superuser
This message was authored by: Daniel0210

Message posted on ‎21 Nov 2025 08:01 AM

Re: Connect landline

Posted by a Superuser, not a Sky employee. Find out more
@Stupot63 wrote:

My phone is plugged into my puck.

@Stupot63 

It's not. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: Mark39

Message posted on ‎21 Nov 2025 08:27 AM

Re: Connect landline

Posted by a Superuser, not a Sky employee. Find out more
@Stupot63 wrote:

Hi

I had it installed on Wednesday and it's still not on. My phone is plugged into my puck.

Do you mean your broadband Hub?

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This message was authored by: GD1

Message posted on ‎21 Nov 2025 08:52 AM

Re: Connect landline

Posted by a Superuser, not a Sky employee. Find out more

@Stupot63  A puck is used for watching TV over the Internet called Sky Stream, you can't plug your phone into a puck.

 

You should have a broadband hub similar to one of in the picture below:

 

GD1_0-1763285428159.png

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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