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Discussion topic: Cannot make or receive calls

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This message was authored by Robbo00 This message was authored by: Robbo00

Cannot make or receive calls

Cannot make or receive calls

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This message was authored by caesarome This message was authored by: caesarome

Re: Cannot make or receive calls

Posted by a Superuser, not a Sky employee. Find out more

A few questions:

 

Is this a new issue ?

Have you changed your broadband package recently ?

Are on the lights on your hub lit up ?

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Robbo00
Topic Author
This message was authored by Robbo00 This message was authored by: Robbo00

Re: Cannot make or receive calls

New fault

Robbo00
Topic Author
This message was authored by Robbo00 This message was authored by: Robbo00

Re: Cannot make or receive calls

New issue

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Cannot make or receive calls

Posted by a Superuser, not a Sky employee. Find out more

@Robbo00 

You haven't answered the other two questions @caesarome asked but in the meantime you can try the below line test. Disregard it saying it will test your broadband https://www.sky.com/help/articles/fix-phone-problems-start 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Robbo00
Topic Author
This message was authored by Robbo00 This message was authored by: Robbo00

Re: Cannot make or receive calls

Haven't changed broadband package and all lights are green

This message was authored by caesarome This message was authored by: caesarome

Re: Cannot make or receive calls

Posted by a Superuser, not a Sky employee. Find out more

@Robbo00 wrote:

Haven't changed broadband package and all lights are green


Try powering off your broadband hub for one hour then power it backup again.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Robbo00
Topic Author
This message was authored by Robbo00 This message was authored by: Robbo00

Re: Cannot make or receive calls

Already tried that and still no good

Robbo00
Topic Author
This message was authored by Robbo00 This message was authored by: Robbo00

Re: Cannot make or receive calls

Still not working

This message was authored by Mark39 This message was authored by: Mark39

Re: Cannot make or receive calls

Posted by a Superuser, not a Sky employee. Find out more

@Robbo00 wrote:

Already tried that and still no good


Tried what? Two suggestions made here.

Robbo00
Topic Author
This message was authored by Robbo00 This message was authored by: Robbo00

Re: Cannot make or receive calls

Turning off router for an hour 

This message was authored by Mark39 This message was authored by: Mark39

Re: Cannot make or receive calls

Posted by a Superuser, not a Sky employee. Find out more

See @Daniel0210's post. Try the line test.

Robbo00
Topic Author
This message was authored by Robbo00 This message was authored by: Robbo00

Re: Cannot make or receive calls

I did that earlier all ok

Robbo00
Topic Author
This message was authored by Robbo00 This message was authored by: Robbo00

Re: Cannot make or receive calls

Still not working

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