Cannot make or receive calls

[Robbo00]

Cannot make or receive calls

[caesarome]

A few questions:

Is this a new issue ?

Have you changed your broadband package recently ?

Are on the lights on your hub lit up ?

[Robbo00]

New fault

[Robbo00]

New issue

[Daniel0210]

@Robbo00 

You haven't answered the other two questions @caesarome asked but in the meantime you can try the below line test. Disregard it saying it will test your broadband https://www.sky.com/help/articles/fix-phone-problems-start 

[Robbo00]

Haven't changed broadband package and all lights are green

[caesarome]

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@Robbo00 wrote:

Haven't changed broadband package and all lights are green

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Try powering off your broadband hub for one hour then power it backup again.

[Robbo00]

Already tried that and still no good

[Robbo00]

Still not working

[Mark39]

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@Robbo00 wrote:

Already tried that and still no good

---

Tried what? Two suggestions made here.

[Robbo00]

Turning off router for an hour 

[Mark39]

See @Daniel0210's post. Try the line test.

[Robbo00]

I did that earlier all ok

[Robbo00]

Still not working