Cannot make or receive VOIP calls

[AlanTutticornet]

The 4th light (Voice) is solid amber on teh router as of this morning and I cannot make or receive voice calls. Please assist.

[Highlinder]

@AlanTutticornetHave you tried to re-start the router to see if the light changes back to green?

[AlanTutticornet]

Yes, I rebotted by disconnecting power adn alos I haev reset the hub.  There are now three green lights but no light at all for Voice

[Highlinder]

@AlanTutticornet I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to AlanTutticornet. 

[Lisa-P1987]

Update – We are still looking to help you AlanTutticornet. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂