Cannot make calls or pick up voicemail

[Jet2]

Since yesterday there has been a permanent voice message beeping on the phone line but pressing 1571 does nothing. Cannot make outgoing calls and invoking calls illegible voices 

[Jet2]

Anyone there?

[Mark39]

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@Jet2 wrote:

Since yesterday there has been a permanent voice message beeping on the phone line but pressing 1571 does nothing. Cannot make outgoing calls and invoking calls illegible voices 

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Can you clarify "a permanent voice message beeping"? Is there a dial tone? Can you receive calls? Are you new to Sky's broadband and phone services? Or has your Sky landline service worked ok up to now?

[Jet2]

The sound is that of having received a voice message with what sounds like a dial tone behind that.  Tried picking up message but cannot and noise/beeping just continues regardless of what you do. Cannot make outgoing calls. Received an incoming call today but the voice was completely distorted and indecipherable 

[Jet2]

Been with Sky for quite some time....

[Mark39]

@Jet2 first try the connection test here, even if your broadband is ok - it may give you the opportunity to book an engineer there and then if it detects a fault. Let us know the outcome.

https://www.sky.com/help/articles/broadband-diagnostic-start

If not, you'll need to report it to Sky. We can ask Sky's messaging team to contact you here so that you can report it via a private online chat, if you wish?