Discussion topic: Can't make or receive phone calls from landline.
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Message posted on 30 Dec 2024 06:07 PM
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Can't make or receive phone calls from landline.
Since canceling our sky Q tv package, we can't receive or make a phone call from landline phone. When ring from a mobile, can hear it ringing but phone is silent, when trying to ring from landline there is no dial tone.
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All Replies
Message posted on 30 Dec 2024 06:17 PM
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Re: Can't make or receive phone calls from landline.
Not likely to be connected to cancelling Sky Q. I take it your Broadband and landline are with Sky too?
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 30 Dec 2024 06:41 PM
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Re: Can't make or receive phone calls from landline.
Yes they are.
Message posted on 30 Dec 2024 06:48 PM
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Re: Can't make or receive phone calls from landline.
Any changes to your Broadband subscription recently? Is your broadband working okay?
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 30 Dec 2024 08:03 PM
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Re: Can't make or receive phone calls from landline.
No changes to broadband, everything working fine.
Just the phone, bought new phone just in case it was the phone.
Message posted on 30 Dec 2024 08:13 PM
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Re: Can't make or receive phone calls from landline.
Try the below line test. Disregard it saying it will test your broadband https://www.sky.com/help/articles/fix-phone-problems-start
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 30 Dec 2024 08:19 PM
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Re: Can't make or receive phone calls from landline.
Have tried this earlier, but our hub is sky Q and not the hubs shown.
Message posted on 30 Dec 2024 08:25 PM
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Re: Can't make or receive phone calls from landline.
Have also uploaded photos of how ours is set up and filled the form in for sky. Had a reply saying they have received photos and it could take up to 72 hours for some one to respond so just waiting.
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