Can’t make or receive calls

[Beryl6]

Phone line says check connection - can't make or receive calls

[caesarome]

@Beryl6 

A few questions:

Have you recently upgraded your broadband package to Sky Fibre ?

If not has this issue started today and is your phone line plugged into a connection on your wall or is it in the back of your broadband hub ?

[Beryl6]

Hi, this problem has occurred for the last week and i have not upgraded my sky fibre. The line is plugged in and i have unplugged and replugged it a few times but still no luck, unfortunately.

[caesarome]

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@Beryl6 wrote:

The line is plugged in and i have unplugged and replugged it a few times but still no luck, unfortunately.

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But where is it plugged in, your broadband hub or the wall socket ?