02 Feb 2025 02:02 PM
Had full fibre installed 2 days ago but my landline isn't working. It' s a black hub and only 3 out of 4 lights are lighting up, the voice one is the one thats off. We've tried re connecting numerous times but still nothing. We really need our landline connected.
02 Feb 2025 02:08 PM
Posted by a Superuser, not a Sky employee. Find out moreFirst try restarting your Hub by switching off at the plug for 30 seconds. I assume your phone is plugged into the Hub. It won't work from a wall socket.
02 Feb 2025 02:09 PM
I've done that numerous times. I think the issue is the voice light wont light up like the others.
02 Feb 2025 02:10 PM
Posted by a Superuser, not a Sky employee. Find out moreBest reported to Sky, then. We can ask Sky's messaging team to contact you here so that you can do that via a private online chat, if you wish?
02 Feb 2025 02:12 PM
yes please as I've tried phoning and not getting anywhere. Thanks
02 Feb 2025 02:14 PM
Posted by a Superuser, not a Sky employee. Find out moreOK, I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates. Once the chat is activated it remains open for 48 hours, after which it will automatically close..
For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
02 Feb 2025 02:15 PM
Ok thanks
02 Feb 2025 02:45 PM
Posted by a Sky employeeThanks for escalating this. We’ve sent KJC123 an invite to chat.
No problem. Browse or search to find help, or start a new discussion on Community.
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