Can dial out but does not recognise number when dialling in

[Simoninleigh]

Just to update this thread, fault was finally fixed today!

[Mark39]

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@Simoninleigh wrote:

Just to update this thread, fault was finally fixed today!

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See the post from Sky marked as the Answer.

[Val+Flynn]

We rarely use our landline and had not noticed that it was not working properly we have a dialling tone but when you ring our number an automated voice says wrong number or number not recognised and phone doesn't ring.  We had fibre installed a while back and to be truthful have only just realised phone not working properly as we use our mobiles the landline is for people phoning us if they do not have our mobile number. Can you help?

[Mark39]

@Val+Flynn I've added your post to an existing thread on the same subject. This was a known issue which was fixed several days ago, as you can see from the post from Sky (Daniel-F) on 16th. 

If you've checked since then and still have the same issue, let us know, and we can get some help for you from Sky, by way of a private online chat.