Landline isn’t working

[H18]

My landline isn't working. There is no dialling tone. My broadband connection is fine just landline not working. I do not have internet calls. Seems there is a problem with line as have tried different phone

[caesarome]

If you have made no changes to your broadband package recently see if you can run this line test.,  ignore the fact it says it will test your broadband:

https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadban...

You can also run this test via the MySky app.

Let us know how you get on.

[Lamarina82]

Internet working ok not able to receive or make landline calls .

[Mark39]

---

@Lamarina82 wrote:

Internet working ok not able to receive or make landline calls .

---

Tried the connection test in the post immediately before yours?

[Castledawson]

There is no dial tone on my phone. I bought a new phone no difference. When I ring my house a woman answers it and she lives 3 miles up the road another town.

[Mark39]

What's the background to this? Have you been with Sky for landline/broadband for a while? Has your phone with Sky been working ok up to now?

Edited to add: your other post removed. No need to paste the same twice.