Discussion topic: Caller unable to hear me

This message was authored by: BertieBenson · ‎18 Dec 2023

Hi all,

Switched over to Sky last week and the broadband is working perfectly. However, whenever anyone calls me, they complain that they can barely hear me. I previously had a phone line (Plusnet) but the phone is now connected to the Sky router. From what I've read, its a common issue with the Sky hub?

Please can someone help.

This message was authored by: caesarome · ‎18 Dec 2023

@BertieBenson

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair:

https://www.sky.com/help/articles/fix-phone-problems-start

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Discussion topic: Caller unable to hear me

Caller unable to hear me

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