Call divert not working

[NikRob81]

My call divert isn't working if someone trys to ring my landline which then diverts to my mobile it cuts off. However when I turn call divert off the landline rings. Can't seem to get any answers from anyone at Sky. Anyone know what I can do to resolve this. Paying for a service and it isn't working!?

[caesarome]

You will need to call Sky about this, 150 is the free number to use so they can look into it for you.

[MrsP3008]

We are having the same problem.

Sky removed the service and then re added it this morning but the same thing is happening.

it did divert to another landline but. It a mobile phone.

[Mobileme]

This is also happening to me, Sky so far unable to resolve. 
I've used divert for years to my mobile. It confirms that it should be working but when you call it says this number is not available, try later or send a text. Phoned sky, man told me if I got cut off he'd call me straight back......of course he didn't 🤬🤬🤬🤬

[NikRob81]

I've just spent an hour on the phone having them take the divert off yesterday they said ring back today and they would readd back on they re added it but still doesn't work. Mine is a business line I have to have it diverted too. Its so frustrating! 

[Tom-W19]

Hi Mobileme and NikRob81

I have escalated your posts to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[MrsP3008]

@Tom-W19 please could you escalate mine also as it is still not working thank you 

[caesarome]

@MrsP3008 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thank you for escalating this. We have sent an invite to chat 🙂 

[Hanger+3]

my divert hasn't been working for 3 days now who's responsible we use this for business too. And it's a business line 

[Highlinder]

@Hanger+3Call Sky an enquire to why this has happened and get them to put the service back on your line or if there is a fault they should send an engineer to look into this.

[abdall]

I have the problem, Sky so far unable to resolve. i have call sky more then 20 times and im still waiting for them to sort it out 

[rich1608]

A friend of mine in Tenterden is having the same problem. He first noticed it yesterday morning and called Sky to report it. The person he spoke to said they would call back but of course they never did. It seems this is affecting quite a few people. @Tom-W19 please can you look into this - I can message you details if this would help. Thank you.

[abdall]

I'm switching to a new provider, been waiting a week now for sky to sort it out I've Had Enough.

Its just waste of time emailing them and they don’t reply for hours or days what do you think?

[Mark39]

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@abdall wrote:

Its just waste of time emailing them and they don’t reply for hours or days what do you think?

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That's not surprising. Sky don't use email as a general means of contact.