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Discussion topic: Landline not working

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This message was authored by wendyl2308 This message was authored by: wendyl2308

Landline not working

My landline isn't working but the internet is. The phone says check line and there is no dial tone. Any ideas?

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This message was authored by peter-marlow+1966 This message was authored by: peter-marlow+1966

Re: Landline not working

If you  can try plugging  the phone  in to the  router  then see if it works that way, are you  on full fibre broadband, do you have an open reach socket that the phone and the router  plug  into, or do you have an optical network terminal  that just has the router  pluged into ?

wendyl2308
Topic Author
This message was authored by wendyl2308 This message was authored by: wendyl2308

Re: Landline not working

Nothing has changed but the landline has stopped working, it started a couple of weeks ago but I have been away and when I have returned the phone now says "check line".

This message was authored by peter-marlow+1966 This message was authored by: peter-marlow+1966

Re: Landline not working

OK just a thought 

This message was authored by caesarome This message was authored by: caesarome

Re: Landline not working

Posted by a Superuser, not a Sky employee. Find out more

@wendyl2308 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

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wendyl2308
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This message was authored by wendyl2308 This message was authored by: wendyl2308

Re: Landline not working

@caesarome I've still not heard anything?!

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Landline not working

Posted by a Superuser, not a Sky employee. Find out more

@wendyl2308 
I’ve escalated your post to Sky and the Messaging Team should contact you (more than likely tomorrow now). 

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Addie15 This message was authored by: Addie15

Re: Landline not working

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to @wendyl2308.

wendyl2308
Topic Author
This message was authored by wendyl2308 This message was authored by: wendyl2308

Re: Landline not working

I've had a message from Openreach (Tuesday 26 March) to say they are investigating the fault, a further message from Sky (Thursday 28 March) to say the fault is fixed but it isn't. There is still no dial tone, phones still say check line. Cannot dial out or in.

wendyl2308
Topic Author
This message was authored by wendyl2308 This message was authored by: wendyl2308

Still no working landline a month on from reporting

Our landline still isn't working over a month from reporting the issue. I was told there was a line issue and that had been fixed by Openreach but there is still no dial tone.

I have tried.... a new micro filter and a new phone, the line is just dead. 

Is there another way of reporting this to actual Sky engineers rather than a "community" of non sky employees (no offence intended)

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Still no working landline a month on from reporting

Posted by a Superuser, not a Sky employee. Find out more

@wendyl2308 

Other than the Escalation process like last month you would need to call Sky perhaps via a mobile. Let us know if you want your issue escalated again.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
wendyl2308
Topic Author
This message was authored by wendyl2308 This message was authored by: wendyl2308

Re: Landline not working

Yes please,

 

Thanks

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Landline not working

Posted by a Superuser, not a Sky employee. Find out more

@wendyl2308 

I’ve re-escalated your post to Sky and the Messaging Team should contact you later but more likely tomorrow.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

 

I've moved todays post into your original thread to give some idea of the history to this. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Still no working landline a month on from reporting

Posted by a Sky employee

Thanks for escalating this. We’ve sent @wendyl2308  an invite to chat.

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