Landline not working

[wendyl2308]

My landline isn't working but the internet is. The phone says check line and there is no dial tone. Any ideas?

[peter-marlow+1966]

If you  can try plugging  the phone  in to the  router  then see if it works that way, are you  on full fibre broadband, do you have an open reach socket that the phone and the router  plug  into, or do you have an optical network terminal  that just has the router  pluged into ?

[wendyl2308]

Nothing has changed but the landline has stopped working, it started a couple of weeks ago but I have been away and when I have returned the phone now says "check line".

[peter-marlow+1966]

OK just a thought 

[caesarome]

@wendyl2308 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

[wendyl2308]

@caesarome I've still not heard anything?!

[Daniel0210]

@wendyl2308 
I’ve escalated your post to Sky and the Messaging Team should contact you (more than likely tomorrow now). 

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @wendyl2308.

[wendyl2308]

I've had a message from Openreach (Tuesday 26 March) to say they are investigating the fault, a further message from Sky (Thursday 28 March) to say the fault is fixed but it isn't. There is still no dial tone, phones still say check line. Cannot dial out or in.

[wendyl2308]

Our landline still isn't working over a month from reporting the issue. I was told there was a line issue and that had been fixed by Openreach but there is still no dial tone.

I have tried.... a new micro filter and a new phone, the line is just dead. 

Is there another way of reporting this to actual Sky engineers rather than a "community" of non sky employees (no offence intended)

[Daniel0210]

@wendyl2308 

Other than the Escalation process like last month you would need to call Sky perhaps via a mobile. Let us know if you want your issue escalated again.

[wendyl2308]

Yes please,

Thanks

[Daniel0210]

@wendyl2308 

I’ve re-escalated your post to Sky and the Messaging Team should contact you later but more likely tomorrow.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

I've moved todays post into your original thread to give some idea of the history to this. 

[Greenfingers001]

Thanks for escalating this. We’ve sent @wendyl2308  an invite to chat.

[wendyl2308]

@Greenfingers001  Just had a text from Sky saying the fault is fixed but the "check line" message is now back on the phones and still no dial tone?