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Discussion topic: BT Essentials cordless not working with Sky

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This message was authored by dataskil This message was authored by: dataskil

BT Essentials cordless not working with Sky

I recentley moved broadband from Vodafone to Sky, I had a BT Essentials DECT phone connected to the Vodafone router and it worked ok

 

When I connected it to the Sky router, I get a ring tone but when I enter the nuumber and hit the send key I get a three note error tone playing continually. Also when I ring the landline from my mobile I get the unavailable message, I also borrowed a neighbour's handset but got the same error tone

 

I spoke to Sky support for about an hour and after many lines of investigation they suggested replacing the router. The router arrived but the same problem persists. Can anyone explain why my phone worked with Vodafone but not Sky?