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Discussion topic: Auto compensation

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Avatar for Anna49
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This message was authored by: Anna49

Message posted on ‎16 Jan 2024 01:10 PM

Auto compensation

Hello, I am writing to you asking about auto compensation... My broband was supposed to be connected on December 15, but unfortunately it was delayed until January 8. We really wanted to connect Broband before Christmas, as a gift for my son who needs to connect to the Internet. Unfortunately, the waiting period has become much longer and I wanted to find out about the compensation we are entitled to for this waiting time.
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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎16 Jan 2024 01:12 PM

Re: Auto compensation

Posted by a Superuser, not a Sky employee. Find out more

@Anna49  I'm afraid youi're not writimng to SKy Customer services, this is primarily a customer helps customer forum.

 

This link explains how it works https://www.sky.com/help/articles/auto-compensation

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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