Discussion topic: landline
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Message posted on 16 Jan 2024 12:10 PM
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landline
I am a Sky customer and our landline is not working cant get any calls in or out .No signal. Have tried everything that they tell us to do but nothing happening. I cant ring from my mobile as it is a pay as you go and am a senior citizen and will cost too much as will have to wait. (not a sky mobile) .
My daughter tried to ring sky to ring me on my mobile but they would not help her.
ALL I WANT TO DO IS BOOK AN ENGINEER.
Can anyone help please
Joan
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All Replies
Message posted on 16 Jan 2024 12:11 PM
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Re: landline
@joan+thomas When was the last time your landline worked?
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 16 Jan 2024 12:17 PM
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Re: landline
Yesterday about 11 am yesterday
Message posted on 16 Jan 2024 12:19 PM
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Re: landline
@joan+thomas To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
Keep an eye out for an invite or blue chat bubble.
When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.
Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.
I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 16 Jan 2024 12:27 PM
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Re: landline
How do I put the alerts on to make sure I see them sorry to be a nuiscance ty
Message posted on 16 Jan 2024 12:29 PM
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Re: landline
Thanks for escalating this. We’ve sent @joan+thomas an invite to chat.
Lisa - Sky Tech Team Expert
Message posted on 16 Jan 2024 12:29 PM
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Re: landline
@joan+thomas You can check here https://helpforum.sky.com/t5/user/myprofilepage/tab/user-preferences:private-messenger
Make sure Turn on messages is tcked and also Receive email notifications for new messages.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 16 Jan 2024 01:21 PM
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Re: landline
Update - Spoken to @joan+thomas and after some checks, we found an external fault so Openreach was booked.
Lisa - Sky Tech Team Expert
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