Superuser of the Month

MikeAlanR, We want to say a big thank you for all the help you’ve been giving on the Glass, Stream and billing forums. Your support has been nothing short of amazing! You’re always there to lend a hand, and your knowledge, expertise and patience makes a positive impact on everyone. It’s great to see how much you care about the community, and we’re grateful for everything you do :)

mikealanr

is this month's Top Superuser

About mikealanr

65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

2831 Posts

1995 Likes

340 Answers

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Recent Answers

Re: Can’t find the ‘Sky Store Gift on us’ 23 May 2025 Hi @TrayYellow When you switch your get a new account number for "streaming TV" and this won't be eligible as Glass and Stream didn't suffer the outage. You Q account will now be closed. Sky may be a...

Re: Trying to move to stream 22 May 2025 Hi @Deedeemay You will have to call Sky. We are fellow subscribers here on the community. See: https://www.sky.com/help/home and scroll down to need more help and you will see an 0333 number. Unfortu...

Re: Sky Glass TV Ethernet Port Specs 20 May 2025 Hi @Cameron0208 Both Gen 1 and 2 have 10/100MB ethernet port. See connecting other devices here:https://www.sky.com/help/articles/sky-glass-faqs MikeAlanR

Re: Remote not working 17 May 2025 Hi @Libby22 Work through the steps in this help article: https://www.sky.com/help/articles/remote-control-help-sky-glass If still not working you will need to speak to Sky for a replacement (we are f...

Re: Dead pixel in gen 2 tv 14 May 2025 Hi @ShubhamV This is a customer helps customer forum. Sky won't contact you off the back of a post here. In order to arrange a replacement under warranty you will need to call them. See this page: ht...