Superuser of the Month
Congratulations to Mark39, one of our Superusers of the Month! Throughout September, Mark39 showed great patience and care when supporting members with complex connectivity-related queries. By taking the time to explain difficult situations clearly, set realistic expectations, and guide members towards practical next steps, Mark39 helped make challenging discussions easier to navigate. Thanks for all your thoughtful and dependable contributions, Mark39!
Mark39
is this month's Top Superuser
25713 Posts
19595 Likes
8021 Answers
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Recent Answers
Re: My Moms Broadband
10 Oct 2026
@Ian999Ian wrote:
Why is not available to existing customers, moms contract ends in Feb-27.
Any advice?
@Ian999Ian because, like most providers, Sky offer cheap deals to incentivise non custome...
Re: HD recording issues
08 Oct 2026
@Lisa539 does your bill confirm that you still have the HD add-on?
Re: SKY DIRECT DEBIT DOES NOT APPEAR ON MY ACCOUNT THAT IT HAS BEEN TAKEN.
08 Oct 2026
@uk2201 wrote:
SKY DIRECT DEBIT DOES NOT APPEAR ON MY ACCOUNT THAT IT HAS BEEN TAKEN.
Bank account? Or Sky account? What is your payment date?
(Please avoid posting in capitals. It's the forum equi...
Re: No dial tone, old box
07 Oct 2026
@Sightlesseyes you could try the simple checks Sky recommend (but I suspect you've already done them). Failing that, I'm afraid it's a matter of waiting until your wife can contact Sky - they'll need ...
Re: Full fibre phone not working
06 Oct 2026
@TK29 your Hub doesn't need a connection to a phone socket. Is your phone plugged into the Hub?
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