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This discussion topic has been answered Discussion topic: you cannot purchase this programme

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Avatar for flying-haggis
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This message was authored by: flying-haggis

Message posted on ‎06 Oct 2025 10:55 AM

you cannot purchase this programme

I keep getting a message in screen (with lots of different channels) saying "you cannot purchase this programme" and asking to press the yellow button for more info. If I leave it alone it goes away after a while, but then comes back later

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Avatar for Daniel0210
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This message was authored by: Daniel0210 Answer

Message posted on ‎06 Oct 2025 11:44 AM - last edited: ‎06 Oct 2025 11:50 AM

Re: Anyone else having an issue with the viewing card? I tried calling sky and they are having issue

Posted by a Superuser, not a Sky employee. Find out more

Sky are aware of this and are working on it. The main thread is on the Sky Q board. 
https://helpforum.sky.com/t5/Sky-Q/My-viewing-card-keep-s-dropping-in-and-out-Would-like-an-online-c... 

 

(temporarily marked as the answer so easily seen in thread).


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
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Message posted on ‎06 Oct 2025 10:53 AM

Anyone else having an issue with the viewing card? I tried calling sky and they are having issues an

Anyone else having an issue with the viewing card? I tried calling sky and they are having issues and can’t talk to me, could they be connected?

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Message posted on ‎06 Oct 2025 10:56 AM

Re: you cannot purchase this programme

Same here - on all subscribed channels on two HD boxes.

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This message was authored by: flying-haggis

Message posted on ‎06 Oct 2025 10:57 AM

Re: you cannot purchase this programme

Sounds like an internal sky issue

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Message posted on ‎06 Oct 2025 11:01 AM

You can't purchase this programme.

I am was watching The Mentalist on U&Alibi the message "You can't purchase this programme" keeps appearing and stops the viewing. Any ideas?

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Message posted on ‎06 Oct 2025 11:07 AM

Re: you cannot purchase this programme

I've got the same message and been waiting for support for 30 minutes so far. 

the first person I spoke to said no problem you need to upgrade to sky q or stream 🤣

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Message posted on ‎06 Oct 2025 11:13 AM

Re: you cannot purchase this programme

Yep getting the same message here on random channels (Sky news, Sky Sports Mix etc). Clearly a fairly widespread Sky thing

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Message posted on ‎06 Oct 2025 11:17 AM

Re: Anyone else having an issue with the viewing card? I tried calling sky and they are having issue

Yes, I am having an issue with the viewing card as well. SKY call wait time 40 mins.....

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Message posted on ‎06 Oct 2025 11:22 AM

Re: you cannot purchase this programme

Support just said it's being worked on and nothing we can do but wait. 

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Message posted on ‎06 Oct 2025 11:29 AM

On screen message

Keep getting a you cannot purchase this programme whilst watching sky news 

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Message posted on ‎06 Oct 2025 11:30 AM

Re: you cannot purchase this programme

Yep, Me too. Happening on both boxes. Restart hasn't helped 

 

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Message posted on ‎06 Oct 2025 11:31 AM

Re: Anyone else having an issue with the viewing card? I tried calling sky and they are having issue

Same here no card coming up on screen 

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This message was authored by: Linndaloo

Message posted on ‎06 Oct 2025 11:33 AM

Invalid on screen intermittent message

An intermittent invalid message "You cannot purchase this programme"

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Message posted on ‎06 Oct 2025 11:34 AM

Re: you cannot purchase this programme

Same here. Are we just to wait?

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Message posted on ‎06 Oct 2025 11:35 AM

Re: you cannot purchase this programme

Looks lie a sky issue so will probably resolve at some point.

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