losing channels

[baz1662]

I have good signal and quality strength on my sky setup menu but have suddenly lost a lot of channels was advised could be the lnb so have replaced the lnb and still the same problem channels didnt pixelate or go funny they just disappeard 

[Mark39]

Do you have a Sky+HD box or an older standard definition Sky box?

[baz1662]

older style box but i have the same problem on another non sky hd box

[Annie+UK]

Do you have a Sky+HD box?

[baz1662]

no its an older box but I am having the same problems on another box which is a hd box

[Annie+UK]

See question Q48 in my Sky Plus F⋅A⋅Q

[baz1662]

checked out your q48  i understand that I cannot rx ch5 hd on my old box but that does not explain why I have lost channels as I can get ch5 hd and other hd channels on my other box? Aand both boxes are working of my quad lnb

[Annie+UK]

If you read my FAQ then that says the some SD channels sometime in August 2024 will not be accessible unless you have a HD box

Have you tried turning OFF your HD box at the mains for at least 5 minutes?

Performing a software update of the HD box can sometimes force the channel list to refresh

[baz1662]

Done all that going to get a second had sky hd box and see if prolem still persists if so just have to bite the bullet and get a satellite installer to have a look to see if there is any other problem thanks for the help