cannot watch recorded/on demand programs

[Gezzelin]

Unable to watch programmes I've recorded or downloaded from On Demand. Asks for pin number and just sticks on that screen, or goes to a plain blue screen. Tried unplugging mains and then plugging back in still not working. Any advice please?

[Mark39]

Try rebuilding your Planner: https://www.sky.com/help/home/sky-tv/sky-tv-plus/sky-plus-watching-sky-tv/sky-plus-recordings/articl...