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Discussion topic: Watching the Swarm and episode 4 has sound issues. No voices, just music. How can I fix this?

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Message posted on ‎13 May 2023 06:04 PM

Watching the Swarm and episode 4 has sound issues. No voices, just music. How can I fix this?

Watching the Swarm and episode 4 has sound issues. No voices, just music. How can I fix this?

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Message posted on ‎13 May 2023 07:30 PM

Re: Watching the Swarm and episode 4 has sound issues. No voices, just music. How can I fix this?

Posted by a Superuser, not a Sky employee. Find out more

It appears to be OK for me, so try deleting the episode and delete it again from the deleted folder then download it again.

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Message posted on ‎13 May 2023 08:32 PM

Re: Watching the Swarm and episode 4 has sound issues. No voices, just music. How can I fix this?

The 5.1 sound mix has an issue. Dialogue comes from the left front channel rather than the centre.

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Message posted on ‎14 May 2023 08:51 AM

Re: Watching the Swarm and episode 4 has sound issues. No voices, just music. How can I fix this?

I am having the same issue. I can't hear any of the characters voices - just the background music. I've restarted everything. Rebooted the sky box. Deleted and permanently deleted the episode. But it still won't work. My tv settings are all correct and I can play previous episodes, and other shows absolutely fine. Which isolates the issue to this episode? 

Any help, sky? 

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Message posted on ‎14 May 2023 10:14 AM

Re: Watching the Swarm and episode 4 has sound issues. No voices, just music. How can I fix this?

Posted by a Superuser, not a Sky employee. Find out more

@Chris+1234456 tried the advice given here? If it doesn't resolve it, you might wish to report it to Sky. You could try emailing the Viewer Relations team at viewerr@sky.uk 

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Message posted on ‎16 May 2023 07:28 PM

Re: Watching the Swarm and episode 4 has sound issues. No voices, just music. How can I fix this?

I had the exact same issues, fixed it by Turing the sound output to normal from Dolby digital

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Message posted on ‎21 May 2023 07:14 PM

Re: Watching the Swarm and episode 4 has sound issues. No voices, just music. How can I fix this?

That worked for me. Very strange.

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Message posted on ‎22 May 2023 10:42 PM

Re: Watching the Swarm and episode 4 has sound issues. No voices, just music. How can I fix this?

Same problem for me. Don't fancy messing with my sound setup. 

Are Sky working on a fix??

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Message posted on ‎22 May 2023 11:21 PM

Re: Watching the Swarm and episode 4 has sound issues. No voices, just music. How can I fix this?

Posted by a Superuser, not a Sky employee. Find out more
@Al+Gunn wrote:

Same problem for me. Don't fancy messing with my sound setup. 

Are Sky working on a fix??

If your Sky box is directly connected to your tv, there's really no point in your sound output being set to Dolby D. Checking that it's set to Normal would be the first thing to do. 

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Message posted on ‎23 May 2023 12:48 PM

Re: Watching the Swarm and episode 4 has sound issues. No voices, just music. How can I fix this?

I don't think I am set to Dolby D.

 

In the end I was able to find and download a different version off Sky which had the full audio on it.

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Message posted on ‎23 May 2023 01:00 PM

Re: Watching the Swarm and episode 4 has sound issues. No voices, just music. How can I fix this?

I tried all of the above and nothing worked. I ended up skipping the episode. Sky subscription ending soon...

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Message posted on ‎28 May 2023 06:31 PM

Re: Watching the Swarm and episode 4 has sound issues. No voices, just music. How can I fix this?

I ended up sticking subtitles on for this episode, couldn't find any other fix!

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Message posted on ‎05 Jun 2023 08:16 PM

Re: Watching the Swarm and episode 4 has sound issues. No voices, just music. How can I fix this?

I had the same issue, downloaded again in normal definition instead of high definition and it seems to have cleared the problem. 

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