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Message posted on ‎30 Sep 2025 03:36 PM

Viewing card

The screen says my Sky viewing card on my Sky+HD box is not authorised-what do i do

 

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This message was authored by: caesarome Answer

Message posted on ‎30 Sep 2025 04:19 PM

Re: Viewing card

Posted by a Superuser, not a Sky employee. Find out more

@Mark011158 

Try that card in your Sky+ box.

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This message was authored by: Annie+UK

Message posted on ‎30 Sep 2025 03:43 PM

Re: Viewing card

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Have you ordered Sky Q in the past?

I am Neurodivergent ❄ My F•A•Qs: Sky Glass ❄ Sky Stream ❄ Sky Go ❄ Sky Plus
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Message posted on ‎30 Sep 2025 03:46 PM

Re: Viewing card

No-I have sky+hd

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Message posted on ‎30 Sep 2025 03:48 PM

Re: Viewing card

I have been sent a Skye card but do not have a SkyQ box

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This message was authored by: Annie+UK

Message posted on ‎30 Sep 2025 03:48 PM - last edited: ‎30 Sep 2025 03:49 PM

Re: Viewing card

Posted by a Superuser, not a Sky employee. Find out more

Try the new card

 

And/Or

 

Try performing a New Install

 

See question Q21 in my Sky Plus F⋅A⋅Q for New Install

I am Neurodivergent ❄ My F•A•Qs: Sky Glass ❄ Sky Stream ❄ Sky Go ❄ Sky Plus
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This message was authored by: Mark011158

Message posted on ‎30 Sep 2025 03:48 PM

Re: Viewing card

Sorry-I have been sent a skyQ card but have no skyQ box

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This message was authored by: caesarome Answer

Message posted on ‎30 Sep 2025 04:19 PM

Re: Viewing card

Posted by a Superuser, not a Sky employee. Find out more

@Mark011158 

Try that card in your Sky+ box.

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If someone has helped you then please click on the LIKES button in their post.
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This message was authored by: Annie+UK

Message posted on ‎30 Sep 2025 04:22 PM

Re: Viewing card

Posted by a Superuser, not a Sky employee. Find out more
@Mark011158 wrote:

Sorry-I have been sent a skyQ card but have no skyQ box

There is no such thing as a Sky Q card it is just a viewing card that can be used in ANY Sky satellite box, Q or + 🙂

I am Neurodivergent ❄ My F•A•Qs: Sky Glass ❄ Sky Stream ❄ Sky Go ❄ Sky Plus
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Message posted on ‎02 Oct 2025 06:50 PM

Re: Viewing card

Your Card has been Deactivated..and you need a new, The Problem is Sky no not Pair new card in Old Boxes. So you will get a SKY Q instead

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