Viewing card

[Rosemary4]

My son got a new sky+hd bix as the old ones hard drive broken, the engineer said we could use the old viewing card but when i go into system details is says "no card" on viewing card number. Ive followed all the steps on line but nothing worked and i cant find a number to phone sky. 

[Mark39]

Have you paired the Viewing Card to the new box?

[Rosemary4]

No, how do you do that ?

[Mark39]

The simplest way is to perform a New Install (menu option) on the box, provided it's connected to your broadband service.

[Rosemary4]

I've paired and done the new install but it still says "no card" on the viewing card number ??

can anyone help or tell me who to phone as the only other card we've got is for sky Q which we don't have 

[Mark39]

Did you previously order Sky Q? If so, you can  use that card. The other possibility is that the card is inserted upside down?

[Annie+UK]

Use the Sky Q card as the other one will be or is disabled, the cards are the same for all boxes

Additional help with your viewing card can be found here

[Rosemary4]

Sky had ordered us sky Q but when the engineer looked at our Wi-Fi which is satellite and wire mesh boosters they said we couldn't get sky Q 

[Exiled-in-HH]

Don't Sky+ HD cards get cancelled as soon as a Sky Q card is supplied and can not be reactivated?

[Rosemary4]

I've paired by viewing card with the new box and I've gone through the activation on the my sky app and waited for the 4 hours but it still hasn't worked and saying "no card". What do I do now or has anyone got a number for sky. Every number I has is an automated message. 

[Annie+UK]

Use the following link for contacting Sky: CONTACT

A phone number is given on a link on the page linked to below (click on the "Need more help?" drop down):

There is also Sky's How can we help? page
(make sure the correct country is selected at the bottom of the page)

[oj01]

@Rosemary4 If the card is definitely inserted correctly then it could be a faulty card reader in the box. 

[Exiled-in-HH]

Was the Sky Q cancelled because the Sky installation engineer could not complete the Sky Q installation☹️

if the Sky+ card was cancelled and Sky Q was calcelled ... the only option left is Sky Stream🤔