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This message was authored by: wildcard2142

Viewing card won't pair

I pair the card using the box and it says request successful. Your channels will be available shortly but nothing changes 


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This message was authored by: Annie+UK Answer

Re: Viewing card won't pair

Posted by a Superuser, not a Sky employee. Find out more

@wildcard2142 wrote:

I have a multiroom  and a main card, I have cancelled the multiroom card which ends this month, but this box is better than my main box so want to pair to that one, my main card was damaged so asked for a new one to be sent out to me  


You CANNOT do what you want, as of end October 2024 the card is LOCKED to the box it was in as that time and CANNOT be transfered into a different box

 

Your main box card replacement can only be used in your MAIN box and NOT you multiscreen box

I am Neurodivergent Sky+HD  LG NanoCell TV  Xbox Series X  Raspberry Pi 5 (Debian Linux)
My F•A•Qs: Sky GlassSky StreamSky GoSky Plus

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This message was authored by: Daniel0210

Re: Viewing card won't pair

Posted by a Superuser, not a Sky employee. Find out more

@wildcard2142 

Is this the same Sky+ box the card was paired to at the end on October 2024? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by: Annie+UK

Re: Viewing card won't pair

Posted by a Superuser, not a Sky employee. Find out more

Was this card paired to this box at the end of October 2024? As the card now gets locked to the box it was paired to at that time

I am Neurodivergent Sky+HD  LG NanoCell TV  Xbox Series X  Raspberry Pi 5 (Debian Linux)
My F•A•Qs: Sky GlassSky StreamSky GoSky Plus
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This message was authored by: wildcard2142

Re: Viewing card won't pair

No its a new one and I have cancelled the card that's in that box, that runs out at the end of the month, maybe it will work when that has ended

This message was authored by: Daniel0210

Re: Viewing card won't pair

Posted by a Superuser, not a Sky employee. Find out more

@wildcard2142 

It will no longer pair to a new/different box I'm afraid. You can't now pair a viewing card to another Sky+ box. Sky Customer Services are available to provide advice and troubleshooting. Sky+, being a legacy package, is no longer supported by Sky.

Still call Sky to discuss your options moving forward which will be upgrading to Sky Q or moving to Glass / Steam to continue to view Sky content through a Sky subscription.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by: Annie+UK

Re: Viewing card won't pair

Posted by a Superuser, not a Sky employee. Find out more

You CANNOT pair any card to a new box

 

Please Note: Sky+ is now a legacy/obsolete service that Sky are replacing with their newer services: Sky Q, Sky Glass and Sky Stream
I am Neurodivergent Sky+HD  LG NanoCell TV  Xbox Series X  Raspberry Pi 5 (Debian Linux)
My F•A•Qs: Sky GlassSky StreamSky GoSky Plus
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This message was authored by: wildcard2142

Re: Viewing card won't pair

The technical Team just said they can repair or once this one has ended?

This message was authored by: Daniel0210

Re: Viewing card won't pair

Posted by a Superuser, not a Sky employee. Find out more

@wildcard2142 

If this is a different box to the one it was paired to at the end of October you CAN'T. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: wildcard2142

Re: Viewing card won't pair

Its a brand new card and not been paired to a box 

This message was authored by: Annie+UK

Re: Viewing card won't pair

Posted by a Superuser, not a Sky employee. Find out more

If Sky have sent you a replacement card then Sky should be able to pair it remotely, but only if this is the same box the non-working card was in

 

This is quite confusing as to the reasson for needing to pair the card 😞

I am Neurodivergent Sky+HD  LG NanoCell TV  Xbox Series X  Raspberry Pi 5 (Debian Linux)
My F•A•Qs: Sky GlassSky StreamSky GoSky Plus
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This message was authored by: wildcard2142

Re: Viewing card won't pair

I have a multiroom  and a main card, I have cancelled the multiroom card which ends this month, but this box is better than my main box so want to pair to that one, my main card was damaged so asked for a new one to be sent out to me  

This message was authored by: Annie+UK Answer

Re: Viewing card won't pair

Posted by a Superuser, not a Sky employee. Find out more

@wildcard2142 wrote:

I have a multiroom  and a main card, I have cancelled the multiroom card which ends this month, but this box is better than my main box so want to pair to that one, my main card was damaged so asked for a new one to be sent out to me  


You CANNOT do what you want, as of end October 2024 the card is LOCKED to the box it was in as that time and CANNOT be transfered into a different box

 

Your main box card replacement can only be used in your MAIN box and NOT you multiscreen box

I am Neurodivergent Sky+HD  LG NanoCell TV  Xbox Series X  Raspberry Pi 5 (Debian Linux)
My F•A•Qs: Sky GlassSky StreamSky GoSky Plus

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This message was authored by: wildcard2142

Re: Viewing card won't pair

Why all the capitals? The main card hasn't been in a box for over a year so isnt linked to a box and shows on the sky app its not linked to a box it just says self install, the other card is showing the HD box 

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