This discussion topic has been answered Discussion topic: Viewing card won't pair
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Message posted on 14 Feb 2025 06:23 PM
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I pair the card using the box and it says request successful. Your channels will be available shortly but nothing changes
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Message posted on 14 Feb 2025 07:49 PM
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@wildcard2142 wrote:
I have a multiroom and a main card, I have cancelled the multiroom card which ends this month, but this box is better than my main box so want to pair to that one, my main card was damaged so asked for a new one to be sent out to me
You CANNOT do what you want, as of end October 2024 the card is LOCKED to the box it was in as that time and CANNOT be transfered into a different box
Your main box card replacement can only be used in your MAIN box and NOT you multiscreen box
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Message posted on 14 Feb 2025 06:25 PM
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Re: Viewing card won't pair
Is this the same Sky+ box the card was paired to at the end on October 2024?
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Message posted on 14 Feb 2025 06:26 PM - last edited: 14 Feb 2025 06:27 PM
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Re: Viewing card won't pair
Was this card paired to this box at the end of October 2024? As the card now gets locked to the box it was paired to at that time
Message posted on 14 Feb 2025 06:38 PM
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Re: Viewing card won't pair
No its a new one and I have cancelled the card that's in that box, that runs out at the end of the month, maybe it will work when that has ended
Message posted on 14 Feb 2025 06:40 PM - last edited: 14 Feb 2025 06:41 PM
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Re: Viewing card won't pair
It will no longer pair to a new/different box I'm afraid. You can't now pair a viewing card to another Sky+ box. Sky Customer Services are available to provide advice and troubleshooting. Sky+, being a legacy package, is no longer supported by Sky.
Still call Sky to discuss your options moving forward which will be upgrading to Sky Q or moving to Glass / Steam to continue to view Sky content through a Sky subscription.
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Message posted on 14 Feb 2025 06:41 PM
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Re: Viewing card won't pair
You CANNOT pair any card to a new box
Message posted on 14 Feb 2025 06:58 PM
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Re: Viewing card won't pair
The technical Team just said they can repair or once this one has ended?
Message posted on 14 Feb 2025 07:00 PM
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Re: Viewing card won't pair
If this is a different box to the one it was paired to at the end of October you CAN'T.
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Message posted on 14 Feb 2025 07:02 PM
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Re: Viewing card won't pair
Its a brand new card and not been paired to a box
Message posted on 14 Feb 2025 07:09 PM - last edited: 14 Feb 2025 07:10 PM
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Re: Viewing card won't pair
If Sky have sent you a replacement card then Sky should be able to pair it remotely, but only if this is the same box the non-working card was in
This is quite confusing as to the reasson for needing to pair the card 😞
Message posted on 14 Feb 2025 07:44 PM
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Re: Viewing card won't pair
I have a multiroom and a main card, I have cancelled the multiroom card which ends this month, but this box is better than my main box so want to pair to that one, my main card was damaged so asked for a new one to be sent out to me
Message posted on 14 Feb 2025 07:49 PM
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@wildcard2142 wrote:
I have a multiroom and a main card, I have cancelled the multiroom card which ends this month, but this box is better than my main box so want to pair to that one, my main card was damaged so asked for a new one to be sent out to me
You CANNOT do what you want, as of end October 2024 the card is LOCKED to the box it was in as that time and CANNOT be transfered into a different box
Your main box card replacement can only be used in your MAIN box and NOT you multiscreen box
Message posted on 14 Feb 2025 07:59 PM
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Re: Viewing card won't pair
Why all the capitals? The main card hasn't been in a box for over a year so isnt linked to a box and shows on the sky app its not linked to a box it just says self install, the other card is showing the HD box
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