Viewing card stopped working

[Fiona1972]

We have Sky+ multiroom. One of the boxes stopped working with the message that the viewing card was unauthorised - have done a system update but that didn't work and can't re-pair it online as the card number isn't showing - we now only have one card number showing for the subscription despite having 2 boxes with multiroom. We did order SKYQ 4 months ago but it wasn't fitted due to the signal being too poor, everything has continued to work until now.

[Annie+UK]

Ordering Sky Q will initiate the cancellation of your Viewing cards, strange that all your cards have not been cancelled

You will need to phone Sky for replacement cards as the old ones cannot be re-enabled

Use the following link for contacting Sky: CONTACT

A phone number is given on a link on the page linked to below (click on the "Need more help?" drop down):

There is also Sky's How can we help? page
(make sure the correct country is selected at the bottom of the page)

[Fiona1972]

Thanks Annie, will contact them.