Viewing card not authorised

[sj28]

A few months ago I applied for skyQ. I was sent a viewing card but the engineer was unable to fit skyQ. Sky is telling me my viewing card is not authorised.  I have a sky+HD box but no access to change the card so I don't know how to get the old card out or even if the skyQ card would work as I don't have skyQ.

[Annie+UK]

Your old card has been cancelled and you need to pair the new card to your box

Note: The cards for Sky+ and Sky Q are identical

[Exiled-in-HH]

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@sj28 wrote:

A few months ago I applied for skyQ. I was sent a viewing card but the engineer was unable to fit skyQ. Sky is telling me my viewing card is not authorised.  I have a sky+HD box but no access to change the card so I don't know how to get the old card out or even if the skyQ card would work as I don't have skyQ.

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Was your Sky subscription cancelled .... are you still paying anything to Sky?

[Mark39]

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@sj28 wrote:

I have a sky+HD box but no access to change the card so I don't know how to get the old card out or even if the skyQ card would work as I don't have skyQ.

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What problem with access are you having? If I remember correctly the Viewing Card is behind a pull down flap at the right of your Sky+HD box. Just pull it out carefully, and replace it, the same way up, with the Sky Q Viewing Card. You'll then need to pair the box and Card as @Annie+UK posed.

[Exiled-in-HH]

Are Sky Q cards de-authorised if the Sky Q installation can not be completed?

I'm surprised Sky installation engineers do not retain Sky Q card when an i nstallation can not be completed.... especially as the Sky Q card is Sky's property and the customer has no right to retain it🤔

[Annie+UK · Accepted solution]

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@Exiled-in-HH wrote:

Are Sky Q cards de-authorised if the Sky Q installation can not be completed?

I'm surprised Sky installation engineers do not retain Sky Q card when an i nstallation can not be completed.... especially as the Sky Q card is Sky's property and the customer has no right to retain it🤔

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The card is not a Q card or a Plus card , all cards are the same, what you are calling a Q card is just a new card that needs to replace the old card in either a new Sky Q installed box or your existing Plus box as your old card gets cancelled automatically after a short while when you order Sky Q

[sj28]

Thanks I've successfully paired my viewing  card.

[Exiled-in-HH]

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@Annie+UK wrote:

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@Exiled-in-HH wrote:

Are Sky Q cards de-authorised if the Sky Q installation can not be completed?

I'm surprised Sky installation engineers do not retain Sky Q card when an i nstallation can not be completed.... especially as the Sky Q card is Sky's property and the customer has no right to retain it🤔

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The card is not a Q card or a Plus card , all cards are the same, what you are calling a Q card is just a new card that needs to replace the old card in either a new Sky Q installed box or your existing Plus box as your old card gets cancelled automatically after a short while when you order Sky Q

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So what ever you wish to call the card ... does the one supplied for Sky Q get cancelled when the Sky installation failed?

Why wasn't the the card for the Sky Q installation retained by the Sky installation engineer ... as the card supplied for the Sky Q installation failed.

Amusing pendantry .... but perhaps you could answer the questions this time🤔

[sj28]

The skyQ card works fine. I've no idea why the engineer left it with me and I've never heard another word from sky about having skyQ  installed.