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Discussion topic: Viewing card not authorised

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Rovers58
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This message was authored by Rovers58 This message was authored by: Rovers58

Viewing card not authorised

‎24 Jan 2024 09:31 AM

I ordered Sky Q to be installed but when the engineers came  they could not install as we have some large trees at the back. I have a Sky Q card here but need to know what card  number is registered against me account - the old one or this new one. I am not confident to change them without this information and don't want to mess up the whole system in the process.

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Annie+UK
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This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Viewing card not authorised

‎24 Jan 2024 10:03 AM

Posted by a Superuser, not a Sky employee. Find out more

Swap to the new Sky Q card and Try performing a New Install, the old card is now disabled

See question Q21 in my Sky Plus F⋅A⋅Q

 

Additional help with your viewing card can be found here
Note: I am Neurodivergent, Hardware: Sky+HD ❄ LG UHD TV ❄ Xbox Series X ❄ Amazon Fire HD
My Sky Frequently Asked Questions: Plus ❄ Glass / Stream
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