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Message posted on ‎07 Apr 2026 08:30 AM

Unhappy customer

I have a sky HD+ box and would like to view channel 305 Disney cinema. When I click on it says to upgrade my subscription , however i have sky ultimate and sky cinema so I should get it. Any ideas how to resolve this

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Message posted on ‎07 Apr 2026 08:53 AM

Re: Unhappy customer

Posted by a Superuser, not a Sky employee. Find out more
@EthelLaycock wrote:

I have a sky HD+ box and would like to view channel 305 Disney cinema. When I click on it says to upgrade my subscription , however i have sky ultimate and sky cinema so I should get it. Any ideas how to resolve this

Unfortunately, Sky have decided that this channel isn't available to Sky+HD Customers. Possibly because of its link to the Disney+ App, which also can't be accessed on a Sky+HD Box. 


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Avatar for oj01
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This message was authored by: oj01 Answer

Message posted on ‎07 Apr 2026 08:53 AM

Re: Unhappy customer

Posted by a Superuser, not a Sky employee. Find out more
@EthelLaycock wrote:

I have a sky HD+ box and would like to view channel 305 Disney cinema. When I click on it says to upgrade my subscription , however i have sky ultimate and sky cinema so I should get it. Any ideas how to resolve this

Unfortunately, Sky have decided that this channel isn't available to Sky+HD Customers. Possibly because of its link to the Disney+ App, which also can't be accessed on a Sky+HD Box. 


Sky Community Forum SuperUser
Former Sky+HD Beta Tester
Member Of The Community Since 2011
Staying on Sky+HD until Sky force me off
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This message was authored by: EthelLaycock

Message posted on ‎07 Apr 2026 04:53 PM

Re: Unhappy customer

Thank you for replying. Do you know if it is possible to add channel 305 manually to the Sky+ HD box

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Message posted on ‎07 Apr 2026 05:00 PM

Re: Channel 305

Posted by a Superuser, not a Sky employee. Find out more

Why would you need to add this manually, if it was available for Sky Plus and in your subscription then it would automatically be listed in the EPG

I am Neurodivergent – My Sky FAQs: Go ❄ Stream ❄ Glass ❄ Plus
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Message posted on ‎07 Apr 2026 05:06 PM

Re: Channel 305

Posted by a Superuser, not a Sky employee. Find out more

@EthelLaycock  You can't and it's not available on sky+hd hardware full stop 

 

to access the channel you would need to upgrade to either sky Q glass or stream 


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Message posted on ‎07 Apr 2026 05:18 PM

Re: Unhappy customer

Posted by a Superuser, not a Sky employee. Find out more

@EthelLaycock 

No need for another thread. I've merged it into your first thread and removed the duplicate part. 


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This message was authored by: EthelLaycock

Message posted on ‎07 Apr 2026 07:22 PM

Re: Channel 305

It is listed and it shows the disney movies due to shown, however when i click on the channel it gives me a message to upgrade my subscription. I have sky cinema so I should be able to view this linear channel.

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Message posted on ‎07 Apr 2026 07:54 PM

Re: Channel 305

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@EthelLaycock 

Im afraid that like myself who like you also has a Sky+ box and is a Sky Cinema customer also doesn't have access to this channel and this I'm afraid correct as the previous posts have said.

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Message posted on ‎07 Apr 2026 07:59 PM

Re: Channel 305

Posted by a Superuser, not a Sky employee. Find out more

@EthelLaycock 

See this previous thread also confirming the advice we've given you 

https://helpforum.sky.com/t5/Sky/Disney-Plus-Cine-HD/td-p/5233796 


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Message posted on ‎08 Apr 2026 02:48 PM

Re: Unhappy customer

according to @newsjunkie on here 

https://helpforum.sky.com/t5/Sky-TV/Your-Sky-TV-just-got-even-better-with-Disney/bc-p/5246578/emcs_t... it works on sky go if thats any use

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Message posted on ‎08 Apr 2026 04:20 PM

Re: Unhappy customer

Hi thank you very much for sharing that. it just so happens that I have just discovered that my self. i downloaded Sky go on to my desktop and discovered i could view 305. Fantastic. Thanks again

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