0

Discussion topic: Unable to watch recording

Reply
This message was authored by davidwill+90 This message was authored by: davidwill+90

Unable to watch recording

I'm in Spain at the moment on holiday in the caravan I brought my sky plus box so I could watch the recordings, but it won't let me. How can I remedy this?

Reply

All Replies

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Unable to watch recording

Posted by a Superuser, not a Sky employee. Find out more

@davidwill+90 

Your terms and conditions don't allow use of boxes other than at the account/billing address.


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Unable to watch recording

Posted by a Superuser, not a Sky employee. Find out more

You cannot as this is a breach of skys Terms & Conditions

Annie( I am Neurodivergent ) - Sky Plus FAQ - Sky Stream FAQ
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Unable to watch recording

Posted by a Superuser, not a Sky employee. Find out more

@davidwill+90 

 

Technically that's because a Sky box won't initialise without a satellite signal to confirm an ongoing subscription (and therefore a contractual obligation) is in place. 

 

The specific clauses in your Sky+ contract referred to by @Annie+UK and @Daniel0210 are:

 

4.4. You must only use the Viewing Card for private viewing purposes. You must not use it for any commercial or business purpose or in any premises other than your address*.


4.5. The Viewing Card must not be used outside the country (either the UK or Republic of Ireland) it was supplied for use in.

* Address: the address of your home in the UK or Republic of Ireland that you notify to us from time to time

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 100 minutes

New Discussion