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Discussion topic: Unable to watch recording

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This message was authored by davidwill+90 This message was authored by: davidwill+90

Unable to watch recording

I'm in Spain at the moment on holiday in the caravan I brought my sky plus box so I could watch the recordings, but it won't let me. How can I remedy this?

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Unable to watch recording

Posted by a Superuser, not a Sky employee. Find out more

@davidwill+90 

Your terms and conditions don't allow use of boxes other than at the account/billing address.


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Unable to watch recording

Posted by a Superuser, not a Sky employee. Find out more

You cannot as this is a breach of skys Terms & Conditions

Annie, I am Neurodivergent — FAQs: Sky Plus • Sky Stream
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Unable to watch recording

Posted by a Superuser, not a Sky employee. Find out more

@davidwill+90 

 

Technically that's because a Sky box won't initialise without a satellite signal to confirm an ongoing subscription (and therefore a contractual obligation) is in place. 

 

The specific clauses in your Sky+ contract referred to by @Annie+UK and @Daniel0210 are:

 

4.4. You must only use the Viewing Card for private viewing purposes. You must not use it for any commercial or business purpose or in any premises other than your address*.


4.5. The Viewing Card must not be used outside the country (either the UK or Republic of Ireland) it was supplied for use in.

* Address: the address of your home in the UK or Republic of Ireland that you notify to us from time to time

* * * * * * *

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