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Discussion topic: Unable to upgrade to ultra HD

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jswaz13
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This message was authored by jswaz13 This message was authored by: jswaz13

Unable to upgrade to ultra HD

‎23 Aug 2024 03:44 PM

jswaz13_0-1724424150375.png

I'm given the option for taking up this offer, but when I click the "upgrade now" button the next page shows an error.

 

jswaz13_1-1724424249272.png

 

 

 

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Annie+UK
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Superuser
This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Unable to upgrade to ultra HD

‎23 Aug 2024 03:47 PM

Posted by a Superuser, not a Sky employee. Find out more

You cannot get UHD with a Sky+ box!

Annie  ( Please Note: I am Neurodivergent )
Hardware: Sky+HD Services: Sky Go Extra (via Xbox Series X) • Box sets • Sky Cinema • Sky Sport Complete • Sky Multiscreen • HD Basic
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caesarome
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Superuser
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Re: Unable to upgrade to ultra HD

‎23 Aug 2024 04:34 PM

Posted by a Superuser, not a Sky employee. Find out more

@jswaz13 

Do you have a Sky+ box as you have posted in the Sky+ box forum or do you have Sky Q ?

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