Unable to change channels on second tv

[Dana1960]

Hi. Have bought a new TV & have set it up ok. Put old TV into bedroom & although I can link to my sky+ box in the living room, I can't change channel from the bedroom. I was able to do this before changing TVs. My magic eye is lit so I think it's working ok & my RF outlet is ON. (Managed to link the box by using the 'TV' in  Source & channel searching. Can't get anything on 'Ext' which is what I was on before?) Any advice gratefully accepted. Please note, not great at tech 😏

[Mark39 · Accepted solution]

Bearing in mind this started after swapping the TVs, it would be useful to rule out the TV itself as the cause.

Try unplugging the magic eye from the bedroom TV, leaving it connected to the end of the coax cable. Turn off the TV at the plug. Then try changing the channel on your Sky box via the magic eye. Obviously you'll have to check via the living room TV to see if the channel has changed. Let us know if the magic eye then works.

[Dana1960]

Hi, Mark39. Thanks for replying. Tried it. No joy.

[Mark39]

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@Dana1960 wrote:

Hi, Mark39. Thanks for replying. Tried it. No joy.

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Ok, so the TV's not the problem. Next I'd suggest testing the magic eye directly in the RF2 socket.To do that, first cover up the front panel of your Sky box and make sure it no longer responds to the remote when you try to change channel.

Then plug the magic eye straight into the RF2 socket at the rear of your Sky box (or if your Sky box doesn't have RF sockets and you're using an IO Link, plug it into the IO Link). Just unplug the cable going to your TV upstairs and plug the magic eye in instead.

Then see if the Sky box changes channel when you point the remote at the magic eye. 

[Dana1960]

That hasn't worked either 😢 Does this mean I'm stuck running back & forward to change the channel?

[Annie+UK]

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@Dana1960 wrote:

That hasn't worked either 😢 Does this mean I'm stuck running back & forward to change the channel?

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If the magic eye is not working directly on the RF2 socket and the RF power is turned on in the hidden menu then this would indicate a fault with the magic eye and as these can be purchased for well under £10 I'd try replacing it with a new one

[Mark39]

I agree with @Annie+UK.  It's either a faulty magic eye or a faulty Sky box - much more likely to be the magic eye.

[Dana1960]

Mark39 thanks very much for your time & help with this. A new magic eye it is 😀

[Dana1960]

@Annie+UK  thank you. That's what I'll try  😀 x

[Dana1960]

@Mark39 & @Annie+UK  Hi, Just to let you know, new magic eye working great. Thanks both for your help 😀

[sorchaone]

Hi... sorry for jumping on your thread ... I am having the same issue ... ive done all the recommendations here and it seems like if I have the sky eye plugged into the lead in my bedroom with the TV switched off at the plug it changes the channel in the living room but as soon as I switch TV back on again in the bedroom ... it won't work ... what is the issue because I'm.not understanding it ... thank you ... my bedroom TV is actually the newer TV... its the living room TV that's the old one ... ive changed TV a few times and this has never happened ... thank you 

[Annie+UK]

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@sorchaone wrote:

Hi... sorry for jumping on your thread ... I am having the same issue ... ive done all the recommendations here and it seems like if I have the sky eye plugged into the lead in my bedroom with the TV switched off at the plug it changes the channel in the living room but as soon as I switch TV back on again in the bedroom ... it won't work ... what is the issue because I'm.not understanding it ... thank you ... my bedroom TV is actually the newer TV... its the living room TV that's the old one ... ive changed TV a few times and this has never happened ... thank you 

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Try positioning the magic eye as far away from the TV screen as possible as it looks like the IR signal from the remote is being blocked when the TV is on

[sorchaone]

Thank you... this is giving me the proper run around... now my bedroom TV is saying this display does not support HDCP... I have never had All this before.... its driving me mad lol 

[sorchaone]

Oh my god that worked... thank you so so soooo much... I had no clue about that... very much appreciated... now to figure out why that error message comes up in bedroom when they're using firestick in the living room. ... but thank you ... you are brilliant 

[Vseery]

Hi hi 

please please help 

my sky eye worked fab for years in bedroom on Samsung tv and then it didn't so bought another sky eye and still didn't work!! I checked and it does work on my old tv and I can changed stations etc and light on sky eye is on but once I change tv with the same cables etc the Samsung tv will show my sky but will not let me change channels as sky eye light not on!!!! What am I doing wrong !!! I have bought new cables too and I checked sky eye is working too xx please help xx