Tv showing interactive services not available?

[Winter2023]

Sky shows interactive settings not available we have done all the checks. Pulled out plugs, checked wires, checked card etc nothing making it work?

[Mark39]

Is you Sky box connected to your broadband service?

[Winter2023]

Have done everything require now saying book an engineer for £65!!

[Mark39]

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@Winter2023 wrote:

Have done everything require..

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I don't know what that means. 

So is your Sky box connected to your broadband network?