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Discussion topic: Tv not working

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This message was authored by JohnWisson27 This message was authored by: JohnWisson27

Tv not working

I'm very disappointed with Sky's customer service. I've been a customer for 16 years paying over £100 a month and now have to tell my family we cannot use Skys TV over Christmas 😞

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Tv not working

Posted by a Superuser, not a Sky employee. Find out more

@JohnWisson27 

Why can't you watch?


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Mark39 This message was authored by: Mark39

Re: Tv not working

Posted by a Superuser, not a Sky employee. Find out more

...and what has Sky's customers services got to do with it?

JohnWisson27
Topic Author
This message was authored by JohnWisson27 This message was authored by: JohnWisson27

Re: Tv not working

When I posted this message I thought it was going to Sky not a community. I will remove the thread because it was not my intention to make this public. I do expect faulty equipment to be rectifed in a timely matter and not the second week of January. 

 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Tv not working

Posted by a Superuser, not a Sky employee. Find out more

@JohnWisson27 

Sky won't be sending an engineer at all if you have Sky+ (where you've posted) as that platform is no longer supported. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Mark39 This message was authored by: Mark39

Re: Tv not working

Posted by a Superuser, not a Sky employee. Find out more

If you want to remove the thread, send a private message to one of the Community Managers, but there's really no need. You can close your forum account which will anonymise the thread here if you wish: https://helpforum.sky.com/t5/user/myprofilepage/tab/personal-profile%3Aclose-account

 

To be fair your Sky+ box, dish etc is yours. Sky are under no obligation to fix it at all.

This message was authored by GD1 This message was authored by: GD1

Re: Tv not working

Posted by a Superuser, not a Sky employee. Find out more

@JohnWisson27 wrote:

When I posted this message I thought it was going to Sky not a community. I will remove the thread because it was not my intention to make this public. I do expect faulty equipment to be rectifed in a timely matter and not the second week of January. 

 


And no doubt Sky will be under extra pressure due to the storms that happened over the weekend, in case you missed them,  Sky can't magic up extra staff.  Or do you propose your issue is prioritised over another customer?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Tv not working


@JohnWisson27 wrote:

I'm very disappointed with Sky's customer service. I've been a customer for 16 years paying over £100 a month and now have to tell my family we cannot use Skys TV over Christmas 😞


If you are desperate to have access to Sky Subscription channels over Xmas, try Sky's NOWTV subscription service on your Smart TV or streaming device, until your full Sky TV service is restored😉

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