Tv not working

[JohnWisson27]

I'm very disappointed with Sky's customer service. I've been a customer for 16 years paying over £100 a month and now have to tell my family we cannot use Skys TV over Christmas 😞

[Daniel0210]

@JohnWisson27 

Why can't you watch?

[Mark39]

...and what has Sky's customers services got to do with it?

[JohnWisson27]

When I posted this message I thought it was going to Sky not a community. I will remove the thread because it was not my intention to make this public. I do expect faulty equipment to be rectifed in a timely matter and not the second week of January. 

[Daniel0210]

@JohnWisson27 

Sky won't be sending an engineer at all if you have Sky+ (where you've posted) as that platform is no longer supported. 

[Mark39]

If you want to remove the thread, send a private message to one of the Community Managers, but there's really no need. You can close your forum account which will anonymise the thread here if you wish: https://helpforum.sky.com/t5/user/myprofilepage/tab/personal-profile%3Aclose-account

To be fair your Sky+ box, dish etc is yours. Sky are under no obligation to fix it at all.

[GD1]

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@JohnWisson27 wrote:

When I posted this message I thought it was going to Sky not a community. I will remove the thread because it was not my intention to make this public. I do expect faulty equipment to be rectifed in a timely matter and not the second week of January. 

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And no doubt Sky will be under extra pressure due to the storms that happened over the weekend, in case you missed them,  Sky can't magic up extra staff.  Or do you propose your issue is prioritised over another customer?

[Exiled-in-HH]

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@JohnWisson27 wrote:

I'm very disappointed with Sky's customer service. I've been a customer for 16 years paying over £100 a month and now have to tell my family we cannot use Skys TV over Christmas 😞

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If you are desperate to have access to Sky Subscription channels over Xmas, try Sky's NOWTV subscription service on your Smart TV or streaming device, until your full Sky TV service is restored😉