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Discussion topic: Tv not working properly

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This message was authored by Deirdre+o+meara This message was authored by: Deirdre+o+meara

Tv not working properly

The picture and sound is flickering in and off.  This is happening for weeks sick of paying for no service.  I tried to phone and got nowhere 

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This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Tv not working properly

Posted by a Superuser, not a Sky employee. Find out more

Check the HDMI cable between the Sky box and the TV

 

Signal Strengths/Qualities? Take a look at the link below:

Question Q11 in my Sky+ FAQ
Annie  ( Please Note: I am Neurodivergent )
Hardware: Sky+HD Services: Sky Go Extra (via Xbox Series X) • Box sets • Sky Cinema • Sky Sport Complete • Sky Multiscreen • HD Basic
Deirdre+o+meara
Topic Author
This message was authored by Deirdre+o+meara This message was authored by: Deirdre+o+meara

Re: Tv not working properly

Checked and No problem 

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Tv not working properly

Posted by a Superuser, not a Sky employee. Find out more

Try a Planner rebuild:

For Sky Plus HD boxes (DRX890/DRX895) with the latest software try the following instructions:
• Press SERVICES on your Sky remote control
• Go to Help
• Select Sky+ Rebuild
• Press SELECT (this will start the rebuild)

If the above does not work try the following (Note: the first 5 steps are better done whilst looking at the remote control as the feedback on screen can be confusing):
• Press SERVICES on your Sky remote control
• Press 0 (very old boxes may need you to press 4 instead)
• Press 0
• Press 1
• Press SELECT (You should now be in the hidden menu)
• Press 7 (Sky+ Rebuild)
• Press SELECT (An on-screen message will be displayed)
• Press SELECT (this will start the rebuild)

 

The above and so much more can be found in my Sky Plus FAQ
Annie  ( Please Note: I am Neurodivergent )
Hardware: Sky+HD Services: Sky Go Extra (via Xbox Series X) • Box sets • Sky Cinema • Sky Sport Complete • Sky Multiscreen • HD Basic
Deirdre+o+meara
Topic Author
This message was authored by Deirdre+o+meara This message was authored by: Deirdre+o+meara

Re: Tv not working properly

Still not working 

This message was authored by GD1 This message was authored by: GD1

Re: Tv not working properly

Posted by a Superuser, not a Sky employee. Find out more

@Deirdre+o+meara  If after follwing @Annie+UK   guide it still has not been fixed the it may well be the box at issue.

 

You have 2 options, call Sky who may provide a refurbished box (although they may push you towards Sky Q), or purchase a second hand box online.

 

As SkyHD boxes stopped being made over 6 years ago you will struggle to find a new unused box.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by Mark39 This message was authored by: Mark39

Re: Tv not working properly

Posted by a Superuser, not a Sky employee. Find out more

@Deirdre+o+meara wrote:

Checked and No problem 


How did you check the HDMI cable?

Deirdre+o+meara
Topic Author
This message was authored by Deirdre+o+meara This message was authored by: Deirdre+o+meara

Re: Tv not working properly

I could not get through to sky

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