Transferring viewing card

[David70]

Hi My sky +HD box is now stop starting and picture breaking up, I have been told although I can buy another box, i have been told Sky will not transfer my viewing card to a different box, is this true ?

Regards

David

[Daniel0210 · Accepted solution]

@David70 

You can't now pair a viewing card to another Sky+ box that it wasn't paired to at the end of October 2024. Sky+, being a legacy package, is no longer supported by Sky.

Still call Sky to discuss your options moving forward which will be upgrading to Sky Q or moving to Glass / Steam to continue to view Sky content through a Sky subscription.

[caesarome]

What you have been told is correct because from now on you will have to upgrade to either a Sky Q box or to Sky Stream or Glass as is not possible to use a viewing card in a different Sky+ box.

[David70]

Thanks, I purchased a refurbished Sky+HD box, the company then told me that Sky will not transfer the old viewing card to the new box, this is since OCT 2024, meaing that I could only see freeview.

Regards

David

[Mark39]

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@David70 wrote:

Thanks, I purchased a refurbished Sky+HD box, the company then told me that Sky will not transfer the old viewing card to the new box, this is since OCT 2024, meaing that I could only see freeview.

Regards

David

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That's correct. Just for completeness, you won't be able to record either.

[caesarome]

And you will not be able to pause or rewind either.

[David70]

Thanks, will a software update help ?

[Daniel0210]

@David70 

Sky+ hasn't had software updates for ages. 

[Mark39]

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@David70 wrote:

Thanks, will a software update help ?

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No. It's a policy decision by Sky, I'm afraid, acknowledging that Sky+ is now a legacy, largely unsupported platform.