To schedule not loading

[SNGalt]

To schedule won't load on sky + box even thought connected to sky Q box   Reset and re booted numerous times 

[Mark39]

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@SNGalt wrote:

To schedule won't load on sky + box even thought connected to sky Q box   Reset and re booted numerous times 

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I don't understand the above. Can you clarify?

[SNGalt]

TV schedules won't load on our sky box which is connected to sky q. Constantly says waiting for to schedule. It's the sky box in bedroom which I believe is a sky + box 

[Daniel0210]

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@SNGalt wrote:

TV schedules won't load on our sky box which is connected to sky q. Constantly says waiting for to schedule. It's the sky box in bedroom which I believe is a sky + box 

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@SNGalt 

You can't mix a Sky Q and Sky+ box. You need to clarify which main box you have; Sky Q or Sky+. If it's Sky Q and the box upstairs is a mini box we can move this thread to the correct board and advise you. 

[Mark39]

@SNGalt does your bedroom Sky box have a cable at the back which goes to your satellite dish? If so, you're right, it's a Sky+ box but unfortunately it won't work if you have a Sky Q box too, unless you specifically told the Sky engineer you want to keep it.