TV Guide,

[CSOUTHOUSE]

i am unable to access programs on my TV Guide

[Annie+UK]

Which Sky System do you have? Please give more details

1. Sky Plus (Sky Plus Forum)
2. Sky Q (Sky Q Forum)
3. Sky Glass/Sky Streaming Puck (Sky Glass Forum)

[CSOUTHOUSE]

sky plus

[Annie+UK]

You still have not explaine exactly what is happening

[CSOUTHOUSE]

we can record and play anything on planner , we csn scroll down on tv guide but cant access anything

[Annie+UK]

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@CSOUTHOUSE wrote:

we can record and play anything on planner , we csn scroll down on tv guide but cant access anything

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In what way?

Aare ther any messages etc...?

[CSOUTHOUSE]

when we open the tv guide we get the program menu, we can scroll down the yellow marker to any program but when we press the ok button nothing happens, we thought it was a damages remote but when we do the same thing on planner it works fine

[Annie+UK · Accepted solution]

Try a Planner rebuild:

For Sky Plus HD boxes (DRX890/DRX895) with the latest software try the following instructions:

• Press SERVICES on your Sky remote control
• Go to Help
• Select Sky+ Rebuild
• Press SELECT (this will start the rebuild)

If the above does not work try the following (Note: the first 5 steps are better done whilst looking at the remote control as the feedback on screen can be confusing):

• Press SERVICES on your Sky remote control
• Press 0 (very old boxes may need you to press 4 instead)
• Press 0
• Press 1
• Press SELECT (You should now be in the hidden menu)
• Press 7 (Sky+ Rebuild)
• Press SELECT (An on-screen message will be displayed)
• Press SELECT (this will start the rebuild)

The above and so much more can be found in my Sky Plus F⋅A⋅Q

[CSOUTHOUSE]

thanks 

problem solved